Shipping policy

Shipping Policy

Thank you for choosing N•A. We are committed to getting your order to you as efficiently as possible. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be longer during peak periods, such as holidays or new product launches.

2. U.S. Shipping Rates and Estimates

We offer shipping to all 50 states in the United States. Shipping charges for your order will be calculated and displayed at checkout. This allows us to provide you with the most accurate and fair pricing based on your location.

We offer the following shipping options:

| Shipping Method | Estimated Delivery Time |
| :--- | :--- |
| Standard Shipping | 5 to 7 business days |
| Expedited Shipping | 2 to 3 business days |

We also offer free standard shipping for all orders over $99.00.

Please note that delivery times are estimates provided by our shipping carriers (e.g., USPS, UPS) and are not guaranteed. Delays may occur due to weather, carrier issues, or other factors beyond our control.

3. International Shipping

At this time, we do not offer shipping outside of the United States. We are working to expand our shipping capabilities in the future.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at hello@naskincare.beauty with your name and order number, and we will look into it for you.

5. Shipping to P.O. Boxes

Some carriers have limitations regarding shipping to P.O. Boxes. If you have a P.O. Box, please be aware that we may need to contact you for an alternative shipping address if our carrier is unable to deliver.

6. Our Commitment to Quality (Returns and Exchanges)

Due to the sensitive nature of our products, all sales are final. We do not accept returns or exchanges.

This policy is in place to ensure the highest level of quality, hygiene, and safety for all our customers. When you purchase from N•A, you are receiving a product that has been meticulously handled, stored, and has never been in another customer's hands.

In the rare event that your order arrives damaged, please email us within 7 days of delivery at hello@naskincare.beauty with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will work with you towards a satisfactory solution.

For more details, please see our full Refund Policy.

7. Contact Us

If you have any further questions, please don't hesitate to contact us at hello@naskincare.beauty.